1. What Does a Typical Lithium-Ion Battery Warranty Cover?
warranties for lithium-ion battery packs include: lithium-ion battery packs are free from defects in materials and workmanship under normal use and service for a period of 12 months from the date of original retail purchase.
2. Common Warranty Exclusions
This warranty shall not apply to any defect, failure, or damage caused by:
- Misuse, Abuse, or Neglect: Including but not limited to physical damage (crushing, puncturing, impact), water ingress, or exposure to extreme temperatures (both high and low).
- Improper Installation or Use: Use of the Product with incompatible chargers or devices not specified or approved by the Company.
- Unauthorized Service or Modification: Any repair, alteration, or modification attempted by anyone not authorized by the Company.
- Normal Wear and Tear: The natural degradation of battery capacity over time and use. A capacity drop below 60% of the original rated capacity during the warranty period is considered a defect. A higher level of capacity loss is considered normal wear and tear.
- Acts of Nature: Damage resulting from fire, flood, lightning, or other external causes beyond the Company's control.
- Improper Storage: Failure to store the Product as recommended by the Company (e.g., storing at a very low or full state of charge for extended periods).
3. What to Do If You Need Warranty Service.
In the event of a warranted defect, the customer must:
- Document the Issue: Note symptoms like rapid capacity loss, swelling, or failure to charge.
- Contact Our Customer Service Team: Provide your purchase details and a description of the problem.
- Follow Instructions: You may be asked to return the battery for inspection..
4. Limitation of Liability
THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY THE COMPANY. THE COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT.
Always read the warranty terms carefully before purchasing, and don’t hesitate to reach out our with any questions.